Return & Refund
Return Policy
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
How long do I have to make a return?
Please contact us within 30 days upon receiving the items to initiate the return process if you are not satisfied with your order.
What is the return method, and do I have to pay a return shipping charge？
Pack your items carefully and send them through your local post office to make sure they arrive safely.
(Return by yourself at your own cost)
How do I make a return?
1. Please Contact Us to get in touch with our customer service team and describe the items you want to return and the reason for your return.
2. Pack your items carefully and send them through your local post office to make sure they arrive safely.
3. We will process the return or exchange as soon as we receive your package.
4. Once your refund is issued, you will receive a confirmation email. TOLEAD cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to tolead.com. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order.
How can I get the return address?
We have warehouses in USA! If you want to return the items to the nearest return address, please contact us and our customer service representatives will get back to you within 24 hours.
Can I still return items if they are worn, damaged, or have the tags removed?
1. Items must be returned unworn, unwashed, undamaged, and with all original tags attached.
2. Items with non-returnable marks and free gifts cannot be returned.
How long do I have to make a return?
Please contact us within 30 days upon receiving the items to initiate the return process if you are not satisfied with your order.
What is the return method, and do I have to pay a return shipping charge？
Pack your items carefully and send them through your local post office to make sure they arrive safely.
(Return by yourself at your own cost)
How do I make a return?
1. Please Contact Us to get in touch with our customer service team and describe the items you want to return and the reason for your return.
2. Pack your items carefully and send them through your local post office to make sure they arrive safely.
3. We will process the return or exchange as soon as we receive your package.
4. Once your refund is issued, you will receive a confirmation email. TOLEAD cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to tolead.com. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order.
How can I get the return address?
We have warehouses in USA! If you want to return the items to the nearest return address, please contact us and our customer service representatives will get back to you within 24 hours.
Can I still return items if they are worn, damaged, or have the tags removed?
1. Items must be returned unworn, unwashed, undamaged, and with all original tags attached.
2. Items with non-returnable marks and free gifts cannot be returned.
Note:
1. Please confirm the return address with our customer service. The Wrong return address will affect processing your return.
2. Please be sure to double-check your returns before shipping them out. We will not be held responsible for the return of non-TOLEAD products.
3. If you receive a damaged/defective item, please contact TOLEAD Customer Service within 24 hours of receipt.
How will I get my refund?
Your request will be processed within 1-3 business days after we receive your return. The refund will be issued to your bank account or the original payment account, as per your request.
Note:
1. The original shipping fee and shipping guarantee are non-refundable.
2. Please contact us within 3 months if you have any issues with your orders. Note that overdue requests may not be accepted.
Do I need to pay for the restock fee?
There is no restocking fee for the returned items that meet the condition of selling.